Frequently Asked Questions
Here are some common questions we get: feel free to send us a message directly and we will be happy to expand upon or answer anything else.
To submit a service request you can contact our service team at service@detectiontek.com or call our office at (720) 440-6222 to schedule an appointment.
Annual servicing for 2025 starts at $990 without shipping.
The InstaScope needs to be calibrated and serviced once per year. We'll work with you to schedule a time for your InstaScope to come in, and our team typically needs about 5 working days to complete the annual servicing.
- Visual inspection of the instrument that includes interior/exterior for any defects or deficiencies. - Verification of system functionality (airflow/timing, sizing, fluorescence, environmental sensors) - Adjustments to sizing/fluorescence calibration, calibrating environmental sensors, followed by validation testing of the instrument - Full inspection of the wand for damage - Full inspection of the purge filters for physical damage and functionality - Full instrument clean
Calibration certificates provide validity to the measurements the InstaScope takes. We issue a calibration certificate when we send you the InstaScope, and then we issue a new one when we perform annual service.
The warranty is 180 days from the day you receive your instrument.